What is Customer Experience Management Software?

Customer experience management (CEM) software enables a business to track and handle all interactions with their buyers throughout the customer lifecycle. The application helps to optimize buyer interactions and build their loyalty. To manage the customer experience, businesses need to create schemes that include all customer interactions.

CEM software gives enterprises an all-round view of customers, with integrated, up-to-date information on their accounts and profiles. Customer experiences include interactions through traditional channels such as live chat, phone calls, and website purchases as well as text and social media. The advent of new communication mediums and touch points has made CEM a difficult process.

CEM software apps integrate with other popular business solutions such as inventory management, ERP, and financials so that customer data is not held in silos. For this reason, top CEM software providers are attempting to close the gaps between communication channels and make it simpler to integrate separate databases.

List of Customer Experience Management Software Companies

Product name:
Category:
Smart
Score:
Price:
User
Satisf.
Support:
8.5
$35
100%
Phone
9.1
by quote
91%
Email
8.0
by quote
94%
Live support

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