What is Customer Experience Management Software?

Customer experience management (CEM) software assists a business to track and organize all engagements with their clients throughout the customer lifecycle. The solution helps to optimize customer interactions and build their loyalty. To manage the customer experience, businesses need to devise schemes that encompass all customer interactions.

CEM software provides enterprises an all-round view of customers, with integrated, up-to-date information on their accounts and profiles. Customer experiences include interactions through traditional channels such as live chat, phone calls, and website purchases as well as text and social media. The emergence of new communication mediums and touch points has made CEM a difficult process.

CEM software platforms integrate with other popular business systems such as inventory management, ERP, and financials so that customer data is not stored in silos. For this reason, leading CEM software makers are trying to close the gaps between communication mediums and make it easier to integrate separate databases.

List of Customer Experience Management Software Companies

Product name:
Category:
Smart
Score:
Price:
User
Satisf.
Support:
8.8
by quote
82%
Tickets
9.0
$39
97%
Phone
9.1
by quote
91%
Tickets
9.0
$49
96%
Email

Page last modified

Selected products (0)