What is Customer Experience Management Software?

Customer experience management (CEM) software enables a company to track and organize all interactions with their customers throughout the customer lifecycle. The application helps to optimize client interactions and build their loyalty. To manage the customer experience, companies need to draft strategies that include all customer interactions.

CEM software offers firms an all-round view of customers, with integrated, up-to-date data on their accounts and profiles. Customer experiences include engagements through conventional channels such as live chat, phone calls, and website purchases as well as text and social media. The emergence of new communication mediums and touch points has made CEM a complex process.

CEM software platforms integrate with other widely used business solutions such as inventory management, ERP, and financials so that customer data is not held in silos. For this reason, leading CEM software vendors are trying to close the gaps between communication mediums and make it simpler to integrate separate databases.

List of Customer Experience Management Software Companies

Product name:
Category:
Smart
Score:
Price:
User
Satisf.
Support:
7.3
$20
100%
Live support
8.5
by quote
100%
Phone
8.6
$29
84%
Email
8.4
$9.99
100%
Email
8.3
by quote
N/A
Live support
8.8
by quote
90%
Phone
9.0
by quote
100%
Live support
9.0
$69
100%
Training
8.6
by quote
100%
Live support
9.0
by quote
100%
Live support

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