What is Customer Experience Management Software?

Customer experience management (CEM) software enables a company to track and manage all engagements with their buyers throughout the customer lifecycle. The solution helps to optimize client interactions and build their loyalty. To manage the customer experience, businesses need to create plans that encompass all customer interactions.

CEM software gives businesses an all-round view of customers, with integrated, up-to-date information on their accounts and profiles. Customer experiences include interactions through conventional mediums such as live chat, phone calls, and website purchases as well as text and social media. The advent of new communication mediums and touch points has made CEM a complex process.

CEM software platforms integrate with other popular business systems such as inventory management, ERP, and financials so that customer data is not stored in silos. For this reason, leading CEM software makers are trying to close the gaps between communication channels and make it simpler to integrate separate databases.

List of Customer Experience Management Software Companies

Product name:
Category:
Smart
Score:
Price:
User
Satisf.
Support:
8.6
by quote
100%
Live support
9.0
by quote
100%
Live support
8.7
by quote
100%
Email
8.8
by quote
98%
Tickets
8.8
by quote
82%
Live support
9.0
$39
97%
Training
9.1
by quote
91%
Tickets
8.0
by quote
94%
Live support
9.0
$49
96%
Email

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