What is Customer Experience Management Software?

Customer experience management (CEM) software enables a business to track and organize all interactions with their customers throughout the customer lifecycle. The solution helps to optimize buyer interactions and develop their loyalty. To manage the customer experience, enterprises need to devise schemes that encompass all customer interactions.

CEM software gives firms an all-round view of customers, with integrated, up-to-date information on their accounts and profiles. Customer experiences include engagements through traditional channels such as live chat, phone calls, and website purchases as well as text and social media. The advent of new communication mediums and touch points has made CEM a difficult process.

CEM software platforms integrate with other widely used business solutions such as inventory management, ERP, and financials so that customer data is not held in silos. For this reason, leading CEM software makers are trying to close the gaps between communication channels and make it simpler to integrate separate databases.

List of Customer Experience Management Software Companies

Product name:
Category:
Smart
Score:
Price:
User
Satisf.
Support:
8.5
by quote
100%
Email
8.6
$29
84%
Phone
8.3
by quote
N/A
Training
9.0
$69
100%
Training

Page last modified

Selected products (0)