What is Customer Experience Management Software?

Customer experience management (CEM) software enables a company to monitor and manage all interactions with their buyers throughout the customer lifecycle. The solution helps to optimize client interactions and develop their loyalty. To manage the customer experience, enterprises need to draft strategies that include all customer interactions.

CEM software provides businesses an all-round view of customers, with integrated, up-to-date information on their accounts and profiles. Customer experiences include engagements through traditional mediums such as live chat, phone calls, and website purchases as well as text and social media. The advent of new communication mediums and touch points has made CEM a complex process.

CEM software apps integrate with other popular business programs such as inventory management, ERP, and financials so that customer data is not stored in silos. For this reason, top CEM software vendors are trying to bridge the gaps between communication mediums and make it easier to integrate separate databases.

List of Customer Experience Management Software Companies

Product name:
Category:
Smart
Score:
Price:
User
Satisf.
Support:
8.5
by quote
100%
Email
8.6
$29
84%
Phone
8.3
by quote
N/A
Training
9.0
$69
100%
Live support
8.8
$49
100%
Training
8.6
by quote
100%
Live support
9.0
by quote
100%
Live support
8.7
by quote
100%
Phone

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