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  • Customer Experience Management Software

Top 10 Customer Experience Management Software

1

Zendesk

Our score: 9.4 User satisfaction: 98%

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

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  • Pricing: $5
  • Devices Supported: Android, iPhone/iPad, Web-based
  • Pricing Model: Free, Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted
2

Yotpo

Our score: 9.2 User satisfaction: 91%

Yotpo is a marketing app for ecommerce stores. It helps online stores generate product reviews and use these reviews to boost sales. A plug-and-play social reviews and ecommerce app, Yotpo collects more verified reviews than any of its counterparts. It also gives customers a simple and smart mobile-first reviewing experience.

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  • Pricing: free
  • Devices Supported: Windows, Android, Mac, Web-based
  • Pricing Model: Free, Monthly payment, Annual Subscription, Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted
3

SoGoCX

Our score: 9.2 User satisfaction: 97%

A robust customer experience platform that drives customer loyalty, reduce churn, and boost customer value. SoGoCX leverages customer data gathered by mapping out a customer’s journey from end to end. The application automatically draws insights from the data and recommends the best course of action to take to maximize ROI.

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  • Pricing: by quote
  • Devices Supported: Android, iPhone/iPad, Web-based
  • Pricing Model: Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted, Open API
4

Qualtrics CX

Our score: 9.1 User satisfaction: 100%

Qualtrics is an award-winning tool trusted not only by thousands of companies but also by academic institutions. The first survey software that adapts the use of artificial intelligence in survey data analysis, Qualtrics utilizes its advanced intuitive tools to streamline the complex research process for businesses of any size.

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  • Pricing: By quote
  • Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Annual Subscription, Quote-based
  • Customer Types: Large Enterprises, Medium Business
  • Deployment: Cloud Hosted, Open API
5

Smartlook

Our score: 9.0 User satisfaction: N/A

Smartlook aims to deliver qualitative analytics using various optimization tools such as event tracking and sessions. Its main functionalities include click heatmaps, visitor recordings, funnels, and event tracking. Combining the data from these features will allow you to improve the performance of your web pages and optimize it for conversion.

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  • Pricing: $19
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Free, Monthly payment
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted
6

Contactually

Our score: 9.0 User satisfaction: 97%

Contactually is a web-based customer relationship management tool that allows companies to oversee and manage communication activities.

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  • Pricing: $39
  • Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
  • Pricing Model: Monthly payment, Annual Subscription
  • Customer Types: Small Business, Medium Business, Freelancers
  • Deployment: Cloud Hosted, Open API
7

Hotjar

Our score: 9.6 User satisfaction: 98%

An analysis and feedback tool aimed to make sense of user behavior on your site to help you improve customer experience. It provides enhanced visibility to your website's performance, user behavior, and user experience. It also includes advanced tools such as heatmaps, conversion funnels, and more.

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  • Pricing: $29
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Free, Monthly payment, Annual Subscription, Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted
8

Appcues

Our score: 9.0 User satisfaction: 100%

Appcues is a customer experience software for a smooth and personalized, hence, successful user onboarding.

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  • Pricing: $69
  • Devices Supported: Windows, Linux, Mac, Web-based
  • Pricing Model: Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted
9

InMoment

Our score: 9.0 User satisfaction: 100%

InMoment is a software tool that offers advanced data gathering and analytics for businesses to optimize customer experience.

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  • Pricing: by quote
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted
10

WalkMe

Our score: 9.0 User satisfaction: 100%

WalkMe is a cloud-based, enterprise-class guidance and engagement platform that radically simplifies the online user experience.

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  • Pricing: by quote
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
  • Pricing Model: Free, Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted

Our Score

Our website employs our special SmartScore™ approach to gather information about all the applications in the Customer Experience Management Software category to help you decide on the best possible software. It takes into consideration the following elements: individual features, collaboration elements, customization, available integrations, intuitiveness, help & support, how secure a software is, mobile support, scores in other media. As of now, Zendesk is the leader in this category and is recommended by our experts. Following thorough examination it received the best results among its competitors and our experts strongly suggest that you include it as one of the alternatives for your business.

Our Score
9.4

Zendesk Features

9.2

Yotpo Features

9.2

SoGoCX Features

9.1

Qualtrics CX Features

9.0

Smartlook Features

9.0

Contactually Features

9.6

Hotjar Features

9.0

Appcues Features

9.0

InMoment Features

9.0

WalkMe Features

User Satisfaction

A summary of total user satisfaction with the services in our Customer Experience Management Software category based on our unique algorythm that gathers customer reviews, comments and opinions across a broad set of social media sites to help you make an informed purchase choice.

User Satisfaction

98%

91%

97%

100%

N/A

97%

98%

100%

100%

100%

Pricing

Each vendor in the Customer Experience Management Software category will have a different set of pricing packages for its product and every package will include a unique set of tools. Below we list the overal pricing for the cheapest plan provided for each product. Keep in mind that advanced features may cost extra.

Pricing

$5

free

by quote

By quote

$19

$39

$29

$69

by quote

by quote

Devices Supported

An overview of what type of devices and operating systems are supported by these B2B services in the Customer Experience Management Software category, including mobile platforms and web-based solutions.

Devices Supported

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Pricing Model

Examine what pricing packages are offered by the vendors in the Customer Experience Management Software category to see which one fits your business preferences and expenses best. Be aware that certain services can provide free or freemium accounts for you to try out first.

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Customer Types

An overview of which kinds of companies a given B2B platform in the Customer Experience Management Software category aims for, from small businesses and non-profits to large enterprises.

Customer Types

Small Business

Large Enterprises

Medium Business

Freelancers

Deployment

An overview of what types of service deployement are offered by every B2B vendor in the Customer Experience Management Software category. While the majority of modern SaaS solutions are cloud-hosted certain solutions might offer an on-site deployment model as well.

Deployment

Cloud Hosted

On Premise

Open API

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.

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