Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.READ REVIEW
Yotpo is a marketing app for ecommerce stores. It helps online stores generate product reviews and use these reviews to boost sales. A plug-and-play social reviews and ecommerce app, Yotpo collects more verified reviews than any of its counterparts. It also gives customers a simple and smart mobile-first reviewing experience.READ REVIEW
A robust customer experience platform that drives customer loyalty, reduce churn, and boost customer value. SoGoCX leverages customer data gathered by mapping out a customer’s journey from end to end. The application automatically draws insights from the data and recommends the best course of action to take to maximize ROI.READ REVIEW
Qualtrics is an award-winning tool trusted not only by thousands of companies but also by academic institutions. The first survey software that adapts the use of artificial intelligence in survey data analysis, Qualtrics utilizes its advanced intuitive tools to streamline the complex research process for businesses of any size.READ REVIEW
Smartlook aims to deliver qualitative analytics using various optimization tools such as event tracking and sessions. Its main functionalities include click heatmaps, visitor recordings, funnels, and event tracking. Combining the data from these features will allow you to improve the performance of your web pages and optimize it for conversion.READ REVIEW
Contactually is a web-based customer relationship management tool that allows companies to oversee and manage communication activities.READ REVIEW
An analysis and feedback tool aimed to make sense of user behavior on your site to help you improve customer experience. It provides enhanced visibility to your website's performance, user behavior, and user experience. It also includes advanced tools such as heatmaps, conversion funnels, and more.READ REVIEW
Appcues is a customer experience software for a smooth and personalized, hence, successful user onboarding.READ REVIEW
InMoment is a software tool that offers advanced data gathering and analytics for businesses to optimize customer experience.READ REVIEW
WalkMe is a cloud-based, enterprise-class guidance and engagement platform that radically simplifies the online user experience.READ REVIEW
Our website employs our special SmartScore™ approach to gather information about all the applications in the Customer Experience Management Software category to help you decide on the best possible software. It takes into consideration the following elements: individual features, collaboration elements, customization, available integrations, intuitiveness, help & support, how secure a software is, mobile support, scores in other media. As of now, Zendesk is the leader in this category and is recommended by our experts. Following thorough examination it received the best results among its competitors and our experts strongly suggest that you include it as one of the alternatives for your business.
Qualtrics CX Features
A summary of total user satisfaction with the services in our Customer Experience Management Software category based on our unique algorythm that gathers customer reviews, comments and opinions across a broad set of social media sites to help you make an informed purchase choice.
Each vendor in the Customer Experience Management Software category will have a different set of pricing packages for its product and every package will include a unique set of tools. Below we list the overal pricing for the cheapest plan provided for each product. Keep in mind that advanced features may cost extra.
An overview of what type of devices and operating systems are supported by these B2B services in the Customer Experience Management Software category, including mobile platforms and web-based solutions.
Examine what pricing packages are offered by the vendors in the Customer Experience Management Software category to see which one fits your business preferences and expenses best. Be aware that certain services can provide free or freemium accounts for you to try out first.
An overview of which kinds of companies a given B2B platform in the Customer Experience Management Software category aims for, from small businesses and non-profits to large enterprises.
An overview of what types of service deployement are offered by every B2B vendor in the Customer Experience Management Software category. While the majority of modern SaaS solutions are cloud-hosted certain solutions might offer an on-site deployment model as well.
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.